We Need A Quick Fix Of Caffeine Essay - 1463 Words

Ordinarily, in the mornings, some people need a quick fix of caffeine before dragging themselves to work or school. But one coffee shop in particular has something unique. Dunn Brothers Coffee roasts all of its beans in store. The baristas are something else entirely, full of personality, with no lack of sass either. A casual and cozy store, located in Minneapolis, on 50th and Xerxes Ave., it has drawn a large customer base over the years. It all started with Ed and Dan Dunn, who opened their first store in St. Paul. The franchise quickly expanded all over Minnesota with 17 locations, and even into North Dakota with two locations in Fargo. City Pages readers even rated Dunn Bros Coffee the best cup of coffee in the Twin Cities over ten times. The shops’ fabulous baristas, and welcoming environment continue to draw in many customers to this day. Walking into the shop on a typical day, the second someone opens the door, the smell of roasting coffee and hot chocolate invades the nose. A crowd of exhausted and sullen-faced, office and retail workers start off the day, looking for something to help them stay awake to survive the work day. Then comes in the students, who at that point, are probably late for class, but do not care anymore. Even in the winter the store becomes warm from the large amount of people waiting in line for their turn to get fresh-brewed coffee or tea from one of the baristas, either Jess or Steve. Possibly along with one of the many pastries offered,Show MoreRelatedEssay on Diet Pills1025 Words   |  5 Pagesoverweight every year and it has become a constant issue for millions of people. If decades ago, a person who is thin could be considered as ill but now everybody wants to be slim just like the magazine cover girls. Since diet pills seemed to be a quick fix to this problem, (Richards 2008) it becomes very important for everyone to know the side effects of taking diet pills. To begin with, diet pills are more than an appetite suppressant. Appetite control would make weight loss goals easier to achieveRead MoreVictoria Geisen. Professor Bolduc. Bus180. October 19,1007 Words   |  5 Pagesto cook. There is a trend within the younger business generation and daily public transportation commuters to grab a breakfast smoothie to drink while they drive or ride the train or bus to work and this product would be a perfect match for those needs. Although there are smoothie restaurants and coffee shops already in existence, my business plan would be to create a cafà © that provided healthy smoothies along with delicious gourmet coffees. Long lines can be found every morning at Starbucks andRead MoreEssay Critique1180 Words   |  5 Pagessociety as being â€Å"individualists.† He suggests that Americans â€Å"like anything that looks like a quick fix.† (301) â€Å"We don’t want to think about the side effects, the Big Picture, or how it’s going to make things worse in the long run. 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But what exactlyRead MoreStarbucks - Marketing Plan Essay5753 Words   |  24 PagesStatement and Objectives: Starbucks advertises two essential mission statements. First and foremost, it strives to â€Å"establish [ourselves] as the premier purveyor of the finest coffee in the world while maintaining our uncompromising principles while [we] grow(s).† (Starbucks) Reflective of its mission, Starbucks bases its strategic campaign and communications on six indispensable philosophies; structuring a pleasant work environment in which employees are treated with â€Å"respect and dignity,† incorporating

Sba in History Free Essays

Teachers will be notified as to whether they are required to submit SBA samples to CXC. It is recommended that ALL subject teachers preparing candidates for the examination collaborate in (i) (ii) setting the assignments, criteria and mark schemes standardizing the marking of the assignments.If requested, the Centre must submit ONE SBA sample consisting of the work of FIVE candidates. We will write a custom essay sample on Sba in History or any similar topic only for you Order Now B. INSTRUCTIONS FOR SELECTING THE SAMPLE RANDOM SAMPLING (i) After the candidates’ SBA scores have been entered electronically, the sample for the centre will be automatically selected by the e-SBA system using the following procedure: * * The total SBA scores for all candidates will be arranged in order of performance, from highest to lowest score.The e-SBA system will then select the candidate who gained the †¢ †¢ †¢ †¢ †¢ (ii) (iii) (iv) highest score middle (median) score lowest score score that is midway between the highest score and middle score score that is midway between the lowest score and the middle score The Centre must submit by the stipulated deadline, ONLY the sample that has been selected by the e-SBA system. Where the number of candidates is less than five, submit the assignments of ALL candidates.Since resit candidates are not expected to undertake the School-Based Assessment, they should not be included in the ranked list and their work should not be submitted. C. MATERIALS TO BE SUBMITTED TO CXC The Centre (team of teachers) must submit to CXC: (i) (ii) ONE completed RECORD OF MARKS FOR SCHOOL-BASED ASSESSMENT for ALL candidates at the centre (electronically) If requested, †¢ †¢ the projects of the FIVE candidates selected ONE completed MODERATION OF SCHOOL-BASED ASSESSMENT FORMThe Local Registrars will stipulate the date by which ALL materials MUST be dispatched to their offices to ensure timely submission to CXC. Samples and moderation forms must be packaged separately from records for delivery to the Local Registrars. All records are forwarded by the Local Registrar to the Council’s Headquarters and samples and moderation forms are forwarded to the respective mark ing venues. Revised 08-10-2010 How to cite Sba in History, Papers

Henry V By Shakespeare Essay Research Paper free essay sample

Henry V By Shakespeare Essay, Research Paper King Henry, as portrayed in Shakespeare # 8217 ; s Henry V, may non ever seem to hammer the best actions or decide jobs in an adorable manner, but in the eyes of Shakespeare this adult male was an optimum male monarch. Throughout the drama Shakespeare leads Henry through different witting arrangements. Henry, nevertheless, ever proves to be the perfect male monarch by doing the superior pick. These trial of character are really Shakespeare # 8217 ; s standards for what he believes a perfect male monarch must hold or be and they bring approximately many king-like traits in Henry. First, the trial of character proves that he is spiritual and loyal to the Catholic Church. The following gage of Henry # 8217 ; s character shows that he is motivational and can maintain nationalism running in the venas of England # 8217 ; s citizens. Finally these steps show that King Henry is able to transport out the jurisprudence every bit good as the rightful reign of England. In all, the drama Henry V unmistakably portrays Henry as the theoretical account for all Christian male monarchs. King Henry meets the first standard that states a male monarch must be spiritual and loyal to the Catholic Church. To get down, Henry accepts advice from two Catholic Church functionaries, the Archbishop of Canterbury and the Bishop of Ely, refering his inheritor to the Gallic Crown. The information that the Church passes on to him will surely get down a war and Henry readily excepts it, chiefly because it is what he wants to hear but besides because of his trueness and regard for the Church itself. For he would non take such of import advise from a group that Henry simply tolerates. Henry shows his spiritual side when he continuously prays to God for aid. For illustration Henry says # 8220 ; O God of conflicts, steel my soldiers # 8217 ; Black Marias ; Posses them non with fright # 8221 ; ( IV, I, 287-288 ) . Henry gives forth these words in hopes that God will assist the English licking the Gallic in an approaching conflict. To go on, the King besides displays a spiritual side w hen he dedicates his much earned triumph over the Gallic to God. Henry states # 8220 ; Take it, God, for it is none but thine! # 8221 ; ( IV, iiiiiiii, 111-112 ) . This proves that King Henry is so spiritual for, he had given his greatest achievement to God, as any good Christian would make. It can be said, without any uncertainty, that King Henry was spiritual and loyal to the Catholic Church, hence run intoing the first standard of Shakespeare. It was proven several times throughout Henry V that the male monarch was a brilliant motivational talker and he could certainly acquire nationalism on the heads of the provincials every bit good as his chap royalty. One illustration of this is when King Henry motivates non-enthusiastic military personnels into contending their Black Marias out and taking over the town of Harfleur. In this memorable address Henry uses such phrases such as # 8220 ; But when the blast of war blows in our ears, so copy the action of the tiger: stiffen the tendons, conjure up the blood, camouflage just nature with hard-favored fury # 8221 ; in attempts to beat up the nationalism inside each adult male and animate him to travel out and destruct the Gallic enemy ( III, I, 5-8 ) . This is merely the first illustration of how Henry motivates his citizens. The following comes after the hanging of his good friend Bardolph. It seems that the hanging of Bardolph represents a flood tide in the sadness of Henry # 8217 ; s military personnels. They are discouraged because it is the dead of winter, they have small supplies and personal wages seems to be nonexistent, as Bardolph clearly demonstrates. Despite this glum attitude among the work forces the male monarch gives a short address that inspires the withdrawal to force on and to contend for a greater cause. As if these Acts of the Apostless were non plenty to demo that King Henry was a great incentive, Shakespeare has Henry give what is likely the most inspiring and memorable address of the drama, the Saint. Crispian # 8217 ; s Day address. In this address the male monarch responds to Westmoreland, who represents the full troop # 8217 ; s ideas by stating that T hey fear their lives because the Gallic have so many more work forces so they. The male monarch so tells the military personnels that â€Å"If we are marked to decease, we are adequate to make our state loss ; And if to populate, the fewer work forces, the greater portion of honor† ( IV, three, 20-22 ) . He promises that they will be remembered for infinity as the work forces who saved the universe. The male monarch besides proclaims that â€Å"He today that sheds his blood with me shall be my brother† and that â€Å"We would non diein that man’s company that fears his family to decease with us† ( IV, three, 61-62 ) ( IV, three, 38-39 ) . After this oration has been delivered Westmoreland and the other company are so moved that they charged encouragingly into the conflict with the Gallic. The Saint Crispian’s Day address is a premier illustration of what a good incentive the male monarch was. He encouraged all his work forces with one address to tra vel bravely into conflict even though they were fearful and pessimistic about the conflict merely proceedingss earlier. King Henry was a outstanding booster of nationalism and bravery by manner of address. The last accomplishment a male monarch needed to be great in Shakespeare # 8217 ; s eyes was that of transporting out the jurisprudence in a merely manner and maintaining England in power over its rightful span of regulation. Henry did make merely this, and he showed it legion times through out the drama. Foremost, the male monarch becomes cognizant of three plotters among the royal party, Scroop, Cambridge, and Grey, who he is really close friends with. Henry, in a deceptively cagey manner, tells Scroop, Cambridge and Grey that he is cognizant that they are be aftering to kill him for some of France # 8217 ; s gold. They confess to their wickednesss and alternatively of the male monarch being lenient on them because of their friendly relationship he gives them a rough decease punishment sentence and does non allow the forgiveness that each one asks of him. Henry stays strong and tells them # 8220 ; Get you therefore therefore, Poor suffering wretches, to your decease, the gustato ry sensation whereof God of his clemency give you patience to digest, and true penitence of all your beloved offenses # 8221 ; ( II, three, 177-181 ) . This action shows that King Henry is able to get the better of the bonds of friendly relationship and implement the jurisprudence in an nonsubjective mode. Later, Henry finds that his best imbibing brother from his younger old ages, Bardolph, has been caught robbing a church while contending for the Gallic Crown. Although Henry had made a promise before he was king neer to convict Bardolph, he gave him the decease punishment and hung him instantly. This action was yet another show of how Henry could get the better of his emotional bonds and carry out the jurisprudence reasonably. Next, Henry shows that he can protect England # 8217 ; s power by repossessing the Gallic Crown since England clearly had rightful inheritor to it. This is a really of import accomplishment, for if a male monarch could non support what was his, he would no n be considered a competent male monarch at all. Since Henry could protect the inheritor to the Gallic throne he was a truly benevolent male monarch. Traveling on, after Henry and the English ground forces take the town of Harfleur, he tells the military personnels to take clemency on the town every bit good as the people in it. Henry tells Exeter, who is now in charge of the work forces, # 8221 ; Use clemency to them all. For us, beloved uncle, the winter coming on and sickness turning upon our soldiers, we will retire to Calais # 8221 ; , which means that the work forces can remain in the town for dark but be sort to its people and the following twenty-four hours they shall process on ( III, three, 54-57 ) . This most surely shows that King Henry can make his occupation and battle for England but he can besides be merely and just while he is on a pursuit. King Henry, as portrayed in Henry V, is decidedly the perfect male monarch as defined by Shakespeare. He meets all the right standards, for Henry is spiritual and faithful to the church, motivational and inspirational, and most of all he is able to transport out the jurisprudence of England in a dispassionate manor. In summing up, King Henry is the male monarch to be measured by, in Shakespeare # 8217 ; s sentiment, and his glorification and righteousness will neer be forgotten.

The Effects Of Video Games On The Heart Essays -

The Effects Of Video Games On The Heart The Effects of Video Games on the Heart For: Piedmont Academy Science Project November 30, 1999 The Effects of Video Games on the Heart In order to determine the effects of video games on the heart, we must look at several different things. First, we must determine which specific areas we want to investigate. Looking at increased heart rate and blood pressure, we need to determine the average maximum heart rate for the age group being tested. We must determine what factors can cause one's heart rate to increase, and we must look at the current studies in regard to the various social effects of video and other electronic games. The main way that we increase our heart rate is through exercise, and even then health care professionals recognize the importance of pacing yourself. In order to pace yourself, you must determine your target heart rate. To do this, you must measure your pulse periodically as you exercise and stay within 50 to 75 percent of you maximum heart rate. A simple rule of thumb is if you can talk and walk at the same time, you are not working too hard. If you can sing and maintain your level of effort, you are probably not working hard enough. If you get out of breath quickly, you are probably working too hard, especially if you have to stop and catch your breath. The target heart rate chart is broken down from twenty years of age to seventy years. The target heart rate zone of fifty to seventy-five percent for people of twenty years is 100-150 beats per minute with the average maximum heart rate of 100% at 200 beats per minute. The second main contributor to increasing your heart rate is through stress. Doctors have determined that the problem with stress is that our body thinks we are still cavemen. There hasn't been time for us to evolve physiologically from the high-threat, short-duration stress situations that primitive man faced to the relatively low-threat, long-duration stresses of modern society. When your body receives a message that you are under stress, it automatically thinks you are going to do one of two things, fight or run away. The body does not know how to temper its response to deal with the week-long pressure of dooming deadlines or other stresses that we deal with daily. This overkill response, in time, takes a physical toll, especially on the cardiovascular system. When you are under stress, you are not thriving. Your blood pressure is elevated, your blood clotting mechanism is working at full force, your heart is beating faster than normal and your metabolic rate is up. Keep it for hours and you will be exhausted, for years and you are headed for a heart attack. Doctors place stress as the secondary risk factor for heart disease. Stress and video games often go hand in hand. During the last several decades, video games have emerged as one of the most popular forms of adolescent entertainment. In the United States alone, video game revenues total ten billion dollars annually. On the average, children who have home video games play with them approximately ninety minutes a day. Some of the trends in game playing are disturbing some observers. A 1993 study asked 357 seventh and eight graders to list their preferences among five categories of video games. The study found that fantasy violence topped the list at thirty-two percent. It also find that boys who play violent games tend to have a lower self-concept in the areas of academic ability, peer acceptance and behavior. The most interesting is the possible link between playing violent video games and subsequent aggressive behavior. Boys aged eight to fourteen are the core audience for video games. Another study found that a series of three video games played under three increasing levels of stress elicited progressively higher values of blood pressure and heart rate. Both the race and gender of the subjects affected the reactivity. Heavy video game players have a difficult time with the regard to discharging aggression, and have a lower frustration tolerance. It has been found that hostility is increased when playing highly aggressive video games and mildly aggressive games. Subjects playing the high aggression

Molar Entropy Change of a Reaction - Example Problem

Molar Entropy Change of a Reaction Problem This example problem demonstrates how to find the entropy of reaction from standard molar entropy data on the reactants and products. Entropy is calculated as a change in the level of entropy before and after a chemical reaction. Essentially, it reflects whether the amount of disorder or randomness in the system increased or decreased as a consequence of the reaction. Standard Molar Entropy Change Problem What is the standard molar entropy change of the following reaction? 4 NH3(g) 5 O2(g) → 4 NO(g) 6 H2O(g)Given:SÂ °NH3 193 J/KÂ ·molSÂ °O2 205 J/KÂ ·molSÂ °NO 211 J/KÂ ·molSÂ °H2O 189 J/KÂ ·mol (Note, in this type of problem youll either be given the molar entropy values of the reactants and products or youll need to look them up in a table.)SolutionThe change in the standard molar entropy of a reaction can be found by the difference between the sum of the molar entropies of the products and the sum of the molar entropies of the reactants.ΔSÂ °reaction ÃŽ £npSÂ °products - ÃŽ £nrSÂ °reactantsΔSÂ °reaction (4 SÂ °NO 6 SÂ °H2O) - (4 SÂ °NH3 5 SÂ °O2)ΔSÂ °reaction (4(211 J/KÂ ·K) 6(189 J/KÂ ·mol)) - (4(193 J/KÂ ·mol) 5(205 J/KÂ ·mol))ΔSÂ °reaction (844 J/KÂ ·K 1134 J/KÂ ·mol) - (772 J/KÂ ·mol 1025 J/KÂ ·mol)ΔSÂ °reaction 1978 J/KÂ ·mol - 1797 J/KÂ ·mol)ΔSÂ °reaction 181 J/KÂ ·molWe can check our work using the techniques introduced in this example problem. The reaction involves all gasses and the number of moles of products is greater than the number of moles of reactants so the expected change in entropy should be pos itive. Answer The standard molar entropy change of the reaction is 181 J/KÂ ·mol.

Responding To Customer Complaints On Social Media

Responding To Customer Complaints On Social Media You’re human. Mistakes will happen. Nothing is perfect and something will go wrong. Not every customer will be satisfied. This is not a failure. The best businesses are the ones that mess up and show how they fix their mistakes. They build their customer’s trust and prove they are listening to them. When a significant other makes a mistake and owns up to it, do you dump them because they messed up or do forgive them and trust them more because they were honest? Depending on the situation, you’ll forgive them and that will make your relationship stronger. It’s similar with business. Mistakes happen, but when a business owns up to it and apologizes, they’ll build a better relationship with the customer. Listen To Your Customer Complaints When customers complain, sometimes they just want someone to hear them out. They had a poor experience, and no matter how big or small it was, the least you can do is listen. What do you learn when you listen? You find out about problems that would have created more dissatisfied customers in the future. When you listen to a customer, you have an opportunity to establish a relationship with that customer. By listening to them, youll let them know you care. Just because a customer is upset doesnt mean they are a lost cause, or gone forever. Regardless of the size of the issue, let the customer know you heard their problem and understand their frustration. One of my first jobs was a clerk at a small drug store/gift shop. I was 16 and terrified when customers complained because I had no idea what to do and no authority to do anything about it. This is when I discovered if I let a customer vent their frustrations to me and apologize for their poor experience, they would always leave happier than when they came in. Business Is About Relationships It is easy to forget the fact that business is all about relationships. Relationships  with your current customers, but with vendors, former customers, clients, the community, and more. The Perfect Apology, a site dedicated to helping readers craft the perfect mea culpa,  understands this relationship connection between a business and customer. It offers the following strategy about how to protect that relationship: 1.  Look at the reason behind your business apology and  who  has been affected by the situation. 2.  Determine the most appropriate way to apologize and  when  that apology should be given. 3.  Ask and answer the following four basic questions: What are you apologizing for? Who are you apologizing to? How do you apologize? When should you apologize? When someone complains, its not the end of the relationship. Instead, its an opportunity. Its a chance to strengthen that relationship and rebuild it. Business is about relationships. Complaints are a chance to preserve and build relationships.How To Apologize Face-To-Face When I was in the first grade, a teacher of mine told us that if we were going to apologize to someone, sorry is never enough. When you apologize you should state their name, tell them what happened, tell them why it happened, and that you’ll never do it agin. As Ive been doing research on business apologies, Ive been learning this form of apology is what most businesses use. Its a five-step process. Apologize.  Actually say you are sorry. Dont say that you are sorry they feel that way but say I am sorry. State what you did wrong.  Make sure you inform the customer what your business did wrong. This is you owning up to your mistakes and taking ownership of them. Acknowledge how they are feeling.  Imagine yourself in their shoes, and let them know you understand (or are trying to understand) how the situation made/makes them feel. Express regret.  Let them know you feel bad about the situation. Promise it wont happen again. It’s hard to promise that something will never happen again, but you can at least mention how you will do your best to prevent a mistake from happening again. A crisis is never fun but it does give you an opportunity to build a lasting relationship with your audience. Of course, this is based on how you handle it. Customers Value Apology More What do customers value more? An apology or some form of monetary value in exchange for the poor experience? The Nottingham School of Economics  conducted a study and found that unhappy customers are more willing to forgive a company that offers an apology rather than monetary compensation. Why would customers be more willing to forgive a company that offers an apology? Researchers theorized that when customers hear Im sorry, it triggers an instinct to forgive. Its an instinct that is difficult for people to overcome. I have to admit that the results of this study came as a surprise for me. From my experience, I know customers always value a genuine apology. Im on the marketing team for a sandwich shop and like anyone in the food industry knows, mistakes happen. Typically when a customer complains, we apologize and offer to send them something in the mail. That something is usually a free sandwich. Well typically say something that directly addresses their poor experience, apologize for it and ask for them to give us another chance to make up for their poor experience. I believe this is a good balance between an apology and compensation. Author Bruna Martinuzzi wrote a wonderful post on the best way for businesses to apologize, sharing some great apology dos and donts. Whats the big takeaway? Don’t use the word â€Å"if†.  An apology that is â€Å"if I offended you, I’m sorry† is basically saying â€Å"I don’t understand how you can be offended, but if you are so sensitive to being offended, let me apologize.† That’s not the vibe you want to give off to your customers. You don’t want to insult them again. Just say, â€Å"I’m sorry we offended you.† That’s straight to the point and you took ownership of the situation. Don’t give excuses.  Excuses are tempting because there is usually a reason behind your actions. Yet excuses are easily one of the most annoying things about apologies. â€Å"I’m sorry I offended you, but I was just following customer policy.† Even if you have an actual reason as to why a situation occurred, refrain from making excuses. You can explain the situation, but don’t use an excuse. It will make your apology less genuine. Make it brief.  Keep your apology short. It’s easy to ramble on, but don’t. Short and sweet is the rule. This will make it seem more genuine and less about you. The sooner the better.  The time frame on giving an apology does expire. Don’t delay an apology. 50% of consumers give a brand only one week to respond to a question before they stop doing business with them, according to RightNow Customer Experience Impact Report. If possible, apologize before the customer even knows about the situation. It will make the customer trust you more. For business, trust is everything. Value the relationship.  You dont always need to be right. The value of a relationship will often overshadow your need to be right. By arguing about who is right and who is wrong, youre doing more damage. Does it matter who is right? Will it harm the relationship between you and the customer? Is it worth it? Create an apology policy.  If you have multiple employees, it can be hard to keep everyone in the loop on whats the best way to apologize. Even if you are the only person in your company, an apology policy will help keep you on track with consistent and level headed responses.  Martinuzzi points out Starbucks LATTE method for dealing with complaints.  Starbucks baristas are trained to respond to complaints by Listening (L), Acknowledging (A), (T)  Taking Action, Thanking (T), and Explaining (E). There is emphasis on listening first and only lastly on explaining what happened. Try to create an easy to remember policy that will help you and your employees deal with complaints. How To Apologize On Social Media One reason business owners dont want to go into  social media  is because they are afraid theyll be on defense the entire time. Any time a customer has so much as a mediocre experience they come flocking to their social media networks and complain. It seems like all they would do  on social media is apologize.

Discuss how Monologue by Hone Tuwhare is an expressive poem Essay

Discuss how Monologue by Hone Tuwhare is an expressive poem - Essay Example The factory is a noisy place, with smoke rising and machines thudding. â€Å"Because I am nearest to the big doors, I am the farthest away from those who have to come down to shout instructions in my ear†, the person being close to the entrance, is also away from his co-workers, who have to try hard to make themselves heard. This person is the first to greet any stranger or newcomer who comes in looking for work, and provide them with the required information. â€Å"I can always tell the look on the faces of the successful ones as they hurry away. The look on the faces of the unlucky I know also, but cannot easily forget†. The writer succeeds in giving prominence to the main character’s emotions, when he sees the look on the faces of strangers who come in search of work, their feelings on being successful or not in their search for work. The emotion on the faces of these people, which he cannot forget easily, makes the main character also emotional. The writer is very efficient in capturing the feelings of these people. â€Å"I have worked here for fifteen months. It’s too good to last. Orders will fall off and there will be a reduction in staff†. This sentence shows how insecure the person feels about his job, even though he is working since the past fifteen months only. He thinks that the company might not have enough orders, and in this process might reduce their staff. He feels that more people might be appointed, who possess much better skills then him, who will be made permanent in their job, and that he should look for a better job, before they fire him. â€Å"These thoughts I push away, I think that I am lucky to have a position by the big doors which open out to a short alley leading to the main street;† He consoles himself by thinking that he is lucky to have a place near the door, and if any emergency takes place like a fire or an earthquake, he can make an easy exit along with his